![]() Better use of the iPad’s extra screen area.“This launch is consistent with our commitment to always provide customers with the most trusted service and innovative products.”Īdditional changes to the ntouch app’s UI include: “This update to ntouch complies with Apple’s guidelines and includes minor feature changes and additions to the apps’ user UIs,” notes Isaac Roach, vice president of engineering for Sorenson Communications, the leading provider of Video Relay Service (VRS) for Deaf people who use sign language to communicate. ntouch PC software will automatically update the first time it opens. Customers can get the new ntouch software – version 9.0 – by downloading it from the Mac App Store or the iOS App Store. Customers will enjoy an improved experience with an updated ntouch user interface (UI) for iOS devices as well as the interpreter’s ID shown in Call History and Copy Shared Text functionality. 06, 2019 (GLOBE NEWSWIRE) - Today, Sorenson Communications announced a new version of ntouch ® for the iOS ®, macOS ®, and Windows ® operating systems. Should there be any thing I can help you with, please do not hesitate do contact me by email.SALT LAKE CITY, Aug. It would provide you a brief summary on earliest days on VRS industries. Sorenson isn't the first company to offer video communication solutions, there are a fairly recent discussion through blogs on Amy Cohen Efron under comments section. I have several contractors who are also NTID/RIT students, they are readily and available to work with you at any time on campus. Hello! As an anonymous mentioned that there is another video communication solution offered by The Z (and you can sign up to download a free Z4 in your smartphone, tablet, and computer. But I just wish they would be more helpful when we need technical assistant. I know that Sorenson was the first one who invented the video phone and it had invented Ntouch which is much easier for me as a college student. Now I am without a video phone for almost a month. I am a busy student and I am not as super free as they think, answering my emails every few days and making me wait for a few hours for a live assistant. I have always been Sorenson fan, but now I am losing my hope for sorenson. ![]() What I noticed is that they don’t have 24 hours technical assistant. They should have people ready to fix video phone issues. ![]() It is not fair for us to wait days to get help. I think Sorenson need to be able to fix video relay service issues and have 24 hours assistants available like other communication service companies. I did and this time I waited an hour but no one come out to fix my Ntouch problem. After waiting couple of days, they emailed me back for another pass code to enter. I had to leave for a class so I emailed sorenson again. When I entered the pass code to connect to online technician, I waited about 30 minus and still there were no one connected to me. They told me I need to go to online support service and they gave me a pass code. They emailed me saying, “ We have the option to remotely connect to your computer and configure your router when you authorize it to fix black screen, camera issues, incoming calls, and flasher issues”. ![]() When I call people They can’t see my camera and sometimes I can’t see their camera. Since Sorenson updated the software last month, I have not been able to make calls. I have always liked using Sorenson services until now. I wanted to share something that I encountered with Sorenson video relay service. ![]()
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